About Lemonade InsureA modern front door to a proper brokerage.
Lemonade Insure is where you quote, buy and manage short-term insurance from your phone. Behind the screen is Westwood Insurance Brokers, an independent Durban brokerage with roots going back to 1974, and New National Assurance Company, the insurer on every policy.
Who does what
Lemonade (Pty) Ltd
The brand and the technology
We build and run this platform and tell people about it. Westwood's staff use our software to administer your cover. We are not a financial services provider and we don't give advice.
Westwood Insurance Brokers (Pty) Ltd
The broker · FSP 16726
An authorised financial services provider that quotes, arranges your cover, administers your policy and handles your claims, and pays claims on behalf of the insurer. Westwood's people are the people you deal with.
New National Assurance Company Limited
The insurer · FSP 2603
A licensed non-life insurer. Every policy sold here is underwritten by New National, and Westwood pays claims on its behalf.
How we work
You do the easy parts
Quote, accept, add a car, download your schedule, start a claim: all online, whenever suits you.
People handle the judgement calls
Unusual risks, large sums and every claim go to Westwood's staff. You'll never be stuck talking to a bot.
Straight pricing, no advice
Your price is calculated instantly at broker-negotiated rates, subject to underwriting and insurer approval. We show you what's covered and what it costs. You choose.
Independent, and paid to stay that way
Lemonade Insure and Westwood are separately owned companies. Westwood pays Lemonade fixed fees for technology and marketing. Lemonade earns no commission and no share of your premium, so nothing about your price depends on what we are paid.
What we cover
Personal cover for your everyday life, each one priced on the spot.
Find us
Westwood Insurance Brokers (Pty) Ltd looks after every client on this platform.
- 7 Santoni House, 7 Sinembe Crescent, Sinembe Office Park, La Lucia Ridge, 4019
- 031 336 9400 · Claims: claims@lemonadeinsure.co.za
- Monday to Friday, 08:00 to 16:30, excluding public holidays
- Lemonade Insure on Instagram: @lemonadeinsureza
Complaints, statutory disclosures and how your information is handled are on the Legal & disclosures page.