24 hours a day
Emergency help: roadside and home assist
Broken down, in an accident, a burst geyser at midnight: one number, any hour. Lemonade Assist is provided by Global Choices.
0861 007 945Have your policy number or the vehicle's registration ready. Assist is on policies that include roadside or home assist — your schedule says which.
Roadside assist
- •A tow after a breakdown or an accident, to the nearest approved repairer
- •A flat battery, a flat tyre, keys locked in the car, running out of fuel
- •Help getting home or to a safe place if the car can't be driven
Home assist
- •A plumber for a burst pipe or geyser, a blocked drain, an overflowing toilet
- •An electrician when the power trips and won't come back
- •A locksmith when you're locked out, a glazier for a broken window or door
The call-out and the first hour's labour are covered, within the limits in the Lemonade Assist guide in your portal.
At the scene of an accident
- 1.Make sure everyone is safe. Call emergency services (10111 or 112) if anyone is hurt.
- 2.Call 0861 007 945 before anyone tows the car. A tow we haven't authorised may not be covered.
- 3.Don't admit liability or agree to pay for anything at the scene.
- 4.Take photos of all the vehicles, the damage, the number plates and the scene.
- 5.Get the other driver's name, ID, cell number, registration and insurer.
- 6.Report an accident, theft or hijacking to the police within 24 hours and keep the case number.
- 7.Then tell us: start the claim in your portal or email claims@lemonadeinsure.co.za.
Not an emergency? A person answers
- Anything else
- hello@lemonadeinsure.co.za
- Premiums and debit orders
- accounts@lemonadeinsure.co.za
Or phone Westwood Insurance Brokers (Pty) Ltd (FSP 16726) on 031 336 9400, Monday to Friday, 08:00 to 16:30, excluding public holidays. Your portal is always open: log in.